Complaints

Last updated: 26 October 2026

This page is our internal dispute resolution process for complaints about Lifestyle Money Management, including credit assistance. It follows ASIC Regulatory Guide 271. Making a complaint is free.

Talk to us first

Contact Nick Foale, Managing Director.

• Email nick@lifestylemoneymanagement.com.au
• Phone 1300 799 119

You can complain by email or by phone. You do not have to fill in a special form. Tell us what happened, when it happened, what you would like us to do, and the best way to reach you. If you have a reference number or papers that help explain it, include those.

What we will do

• We will acknowledge your complaint within 1 business day of receiving it.
• We will look at what happened, keep a record, and tell you if we need something more from you.
• We will give you a final response within 30 calendar days of receiving the complaint. Where we can resolve it sooner, we will.

The final response will be in writing. It will state the outcome, the reasons for that outcome, and that you can go to the Australian Financial Complaints Authority (AFCA) if you are not satisfied. You can also go to AFCA if we do not give you a final response within 30 calendar days.

If we need more than 30 calendar days, we will tell you why before that time is up, and we will tell you that you can go to AFCA.

Australian Financial Complaints Authority

If your complaint is not resolved, you can take it to AFCA. AFCA is an independent external dispute resolution scheme.

Australian Financial Complaints Authority (AFCA)

• Website: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call from an Australian landline)
• Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

AFCA's service is free for consumers. Time limits apply.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Privacy complaints

If your complaint is about privacy or about credit reporting information, contact us first using the details above. Our Privacy Policy explains what we collect and who we share it with.

If you are not satisfied with our response, you can complain to the OAIC.

Office of the Australian Information Commissioner (OAIC)

• Website: www.oaic.gov.au
• Privacy complaints and enquiries: OAIC contact form
• Phone: 1300 363 992 (Monday to Thursday, 10 am to 4 pm (AEST/AEDT))
• Post: GPO Box 5288, Sydney NSW 2001

Who provides the credit assistance

Lifestyle Money Management provides the credit assistance.